Accessibility at Waste Collection Acton

Waste Collection Acton is committed to providing an inclusive and accessible experience for all customers in the Acton area. We want everyone to be able to use our website and services, regardless of technology, ability or personal circumstances. This Accessibility Statement explains the steps we are taking to improve accessibility, the standards we aim to meet and how you can contact us if you need support.

Our commitment to accessibility

We are working towards making the Waste Collection Acton website and digital information conform to the Web Content Accessibility Guidelines version 2.1, level AA. These internationally recognised guidelines explain how to make web content more usable and accessible for people with a wide range of needs. Our aim is that residents, businesses and visitors in Acton can find information about waste collection, recycling, and related services without unnecessary barriers.

As we continue to develop and improve our online services, accessibility is considered at each stage, including design, content creation and technical development. We test key pages and key user journeys to help identify where improvements are needed and to ensure that common tasks, such as checking collection days in Acton or arranging waste removal, can be completed with ease.

Screen reader support

The Waste Collection Acton website is designed to work with modern screen reader software. We aim to ensure that headings, text content and images are presented in a logical order, using clear structure and informative alternative text where appropriate. We avoid using images of text wherever possible, and we try to keep language simple and descriptive so that information about Acton waste collection services is straightforward to understand when read aloud by assistive technologies.

We also aim to provide meaningful labels for buttons and form fields so that screen reader users can understand the purpose of each control. As we update the site, we continue to review and refine this labelling to make it easier to book services or request information without needing to rely on visual cues.

Keyboard navigation

The site is designed to be fully usable with a keyboard alone, without the need for a mouse or touch screen. Users should be able to move through pages, menus and forms in a logical order using standard keyboard commands such as the Tab, Shift and Enter keys. Focus indicators are used so that you can see which link or control is currently selected as you navigate.

We aim to ensure that interactive features, such as forms for arranging waste collection in Acton, can be accessed and completed using only the keyboard. We avoid using keyboard traps, where the focus becomes stuck, and work to ensure that all interactive elements can be reached and activated through clear and consistent keyboard behaviour.

Compatibility and usability

The Waste Collection Acton website is intended to work with recent versions of common web browsers and operating systems. We aim to ensure that text can be resized, that content reflows when zoomed and that colour contrast is strong enough to be readable for most users, including those with visual impairments. We avoid relying on colour alone to convey important information, and we use headings and clear labels to describe key sections about waste collection services in the Acton area.

While we make every effort to follow recognised best practice, some legacy or third party content may not yet meet our target level of WCAG 2.1 AA compliance. Where issues are identified, we will work to address them over time or provide alternative ways to access the information.

Ongoing improvements

Accessibility is an ongoing process. We regularly review feedback from users, test new pages, and update existing content to remove barriers wherever possible. As services for waste and recycling in Acton change, we will aim to present information in a consistent, accessible format so that users can quickly understand what is available and how to make use of it.

We welcome comments from residents, businesses and visitors in Acton about how well the website supports their needs. Your feedback helps us identify problems that automated tools or internal reviews might miss.

Contact us about accessibility

If you experience any difficulty using the Waste Collection Acton website or need information about our Acton waste collection services in a different format, please contact our customer support team. You can describe the page or service you are trying to use, the type of assistance you need and how we can respond to you. We will review your request and aim to provide an accessible solution where reasonably possible.

You can contact us by phone or email during normal business hours. When you get in touch, please tell us whether you are using any assistive technology, such as a screen reader, screen magnifier or voice recognition software. This information can help us understand the issue more quickly and make targeted improvements for you and other users in the Acton area.